Privacy Policy
Effective Date: January 01, 2026
Last Updated: January 26, 2026
PacketDial, LLC (“we,” “us,” “our,” “PacketDial”) operates the website located at packetdial.com (the “Site”) and provides internet-based voice communication services (“VoIP Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, enroll in our Services, or otherwise interact with us.
By using or accessing our Site or Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Information You Provide Directly
We collect information you voluntarily give us, including:
Contact Information: Name, postal address, email address, phone number
Account Information: Username, password, account preferences
Billing & Payment Information: Billing address, payment card details (processed via secure third-party providers), invoicing data
Support Requests: Content of your communication with our support team
B. Information Collected Automatically
When you interact with our Site or use our Services:
Usage Data: Pages visited, time spent on the Site, click behavior
Device & Technical Data: IP address, device type, browser type, operating system, VoIP call logs (e.g., call duration, time, destination)
Cookies & Tracking Technologies: We use cookies and similar technologies to operate our Site and improve your experience (see Section 9).
C. Call and Service Records
Because our Services include VoIP communications, we may collect:
Call Detail Records (CDRs): Metadata about calls (e.g., numbers dialed, time and duration)
Quality of Service Metrics: Technical info used to monitor and improve call quality
We do not record call audio without your explicit consent.
2. How We Use Your Information
We use collected information to:
Provide, operate, and enhance our Site and VoIP Services
Process orders, payments, and customer support requests
Communicate with you about your account, service updates, and promotional offers
Personalize your experience and tailor our Service offerings
Detect, investigate, and prevent fraudulent or abusive activity
Comply with legal and regulatory requirements
3. How Information Is Shared
We may share your information with:
Service Providers & Partners
Third parties that help us deliver services, such as:
Cloud hosting and infrastructure vendors
Billing and payment processors
Communication and email delivery providers
Customer support platforms
Security and fraud monitoring services
Legal & Safety
We may disclose information when required:
To comply with a subpoena, court order, or law enforcement request
When we believe disclosure is necessary to investigate fraud, protect rights or safety
To respond to legal process or regulatory requirements
Business Transfers
If PacketDial is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction (with notice where required).
4. Your Choices
Account & Communications
You can update or correct your account information via your account settings.
You may opt out of marketing emails by following the unsubscribe link in any email.
Cookies & Tracking
You can manage browser cookie settings through your browser preferences. Some features of the Site may not function properly if cookies are disabled (see Section 9).
5. Security
We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction. These safeguards include access controls, encryption in transit, and regular security assessments.
However, no security system is impenetrable, and we cannot guarantee the absolute security of data.
6. Data Retention
We retain personal information for as long as:
Required to provide the Services or fulfill contractual obligations
Necessary to comply with legal, regulatory, tax, or accounting requirements
Needed to protect our rights, investigate fraud, or resolve disputes
7. Children’s Privacy
Our Site and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to request deletion.
8. International Transfers
PacketDial is based in the United States. Your information may be stored or processed in the U.S. or other countries where our service providers operate. By using our Services, you consent to the transfer of your information outside your home country.
9. Cookies & Tracking Technologies
We use cookies, web beacons, pixel tags, and similar technologies for:
Authentication and access control
Analytics and performance measurement
Personalization and advertising
You can control cookie preferences through your browser settings or device preferences.
10. Third-Party Links
Our Site may include links to third-party websites and services. We are not responsible for the content or privacy practices of those external sites. We recommend reviewing their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post a revised policy on our Site and update the “Effective Date.” Your continued use of the Site or Services after changes are posted constitutes acceptance of the updated Privacy Policy.